Fair wear and tear’ is when a vehicle’s condition deteriorates over time. This is not considered to be damage to the vehicle; after all, repeated use is bound to have an effect.
As a member of the British Vehicle Rental and Leasing Association (BVRLA), we follow the guidelines given in the BVRLA Fair Wear and Tear Guide. These are outlined below.
You should return the vehicle clean inside and out, without any rubbish or personal belongings. All original documentation and equipment should be inside, with the service book stamped. Don’t forget to bring your complete set of keys, including spare keys.
Make sure there isn’t any rust or corrosion on the car. We do allow minor imperfections (relative to the vehicle’s age and mileage), as long as they fit the below criteria:
The vehicle must meet current MOT standard. If any of the below are applicable, it suggests that the driver has neglected to service the vehicle and/or not dealt with warnings for the vehicle management systems. This sort of damage is not considered to be fair wear and tear.
All of the seats must be present and clean, with no visible burns, tears or staining. If you’ve removed any accessories and this has left a hole or other damage, you must repair this neatly. Interior fittings such as seat belts, rear view mirrors, courtesy lights, sun visors, door bins etc must be present and intact.
All of the original equipment, accessories and controls (including satellite navigation disks) must be present and working properly. The aerial must be left in place or the hole neatly repaired.
To avoid being charged, you should get the vehicle checked 10 – 12 weeks prior to return. This will leave time for any damage to be dealt with. Pendragon Vehicle Management will inspect the vehicle at the end of its contract a few days before its collection. An independent inspection company will carry this out.