Initial Disclosure Document

The Financial Conduct Authority (FCA) is the independent regulator of financial services. The FCA require us to provide you with an Initial Disclosure Document to help you decide if our services are right for you. This document will provide you with information about Evans Halshaw Leasing, the products we offer, the services we will provide, what we charge for our services, insurance products, who regulates us, and what to do if you have a complaint

About Evans Halshaw Leasing

Evans Halshaw Leasing is a trading style of Pendragon Vehicle Management and is an appointed representative of Pendragon Finance and Insurance Services Limited which is regulated by the Financial Conduct Authority. Registered office: Loxley House, 2 Oakwood Court, Little Oak Drive, Annesley, Nottingham, NG15 0DR, registration number 141388

Products we offer

As an FCA regulated credit broker, we may introduce you to a range of finance providers who may be able to provide funding for your vehicle and also provide other services such as vehicle maintenance and servicing packages. We work with a range of funders in order to secure you the best deal. All products are optional.

We may be incentivised by the finance provider who provides the funding for your vehicle for introducing you to them.

What we charge for our services

Processing fee - £165+VAT- The processing fee is charged to cover the administration for arranging the lease and ordering the vehicle. This fee is payable by debit or credit card or by BACS payment and is only taken once the vehicle finance has been approved and you have completed all the documentation we require in order to proceed with your order.

Who regulates us?

Evans Halshaw Leasing is a trading style of Pendragon Vehicle Management which is authorised and regulated by the Financial Conduct Authority. Our registered address is: Loxley House, 2 Oakwood Court, Little Oak Drive, Annesley, Nottingham, Nottinghamshire, NG15 0DR

You can verify this by checking the FCA Register online or by contacting them on 0300 500 8082. Our reference number is 464584

What to do if you have a complaint

If you are unhappy with our service and wish to make a formal complaint, you can do so in the following ways:

By phone- 0333 323 7070 and someone will take the details regarding your complaint

By email- leasing@pendragon.uk.com detailing your complaint

In writing:
Evans Halshaw Leasing
Pendragon House
Sir Frank Whittle Road
Derby
DE21 4AZ

What will we need from you?

In order for us to resolve your complaint within our permitted guidelines (detailed below), it would request that you provide the following information:

Your full name and contact details
Your vehicle registration
Full details of your complaint
What you would expect from us in order to rectify this complaint

How we will deal with your complaint

We will try and resolve your complaint at local level. However, if you wish to escalate your complaint, this complaint will be passed onto the head of the department the complaint is made too. They will respond to you within 2 business days to gain further information from you and will aim to have a resolution within 5 business days. They may need to contact you in order to gain further information.

Please note, in all cases (whether the vehicle is live or has been returned), the complaint must be made by either the account holder, or someone who has written permission to speak on the account holder’s behalf. Anyone who is not a registered person on this account we will not enter into correspondence with.

Within 5 business days we will thoroughly investigate your complaint (in line with the FCA Complaints rules) and send a Final Response to you.

Closing of complaints

After you have received and acknowledged our Final Response, we will then consider this matter closed. In closing this complaint, this does not prevent you from exercising your right to refer the matter to the Financial Ombudsman Service or the BVLRA

What to do if you are not satisfied with our decision

If you have a regulated contract and are not satisfied by our Final Response, you can refer the matter to the Financial Ombudsman or the BVRLA

Financial Ombudsman

You must refer your complaint to the Financial Ombudsman Service within six months of our Final Response.

We will fully co-operate with any complaints made against us. You can contact the Financial Ombudsman on the below details:

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR

By telephone: 0800 023 4567

Email: complaint.info@financial-ombudsman.org.uk

BVRLA

As a Leasing Broker and member of the British Vehicle Rental and Leasing Association (BVRLA) you may refer any unresolved disputes to them.

The BVRLA will investigate potential breaches of the BVRLA Code of Conduct and will aim to resolve matters using information presented by both parties to the dispute. Any information the BVRLA requests from us will be sent to the BVRLA within 5 business days. The BVRLA will provide both parties with its findings and recommendations within 30 days.

You can send a complaint to the BVRLA in writing via

British Vehicle Rental and Leasing Association
River Lodge
Badminton Court
Amersham
HP7 0DD