Initial disclosure document

The Financial Conduct Authority (FCA) is the independent regulator of financial services. The FCA require us to provide you with an Initial Disclosure Document to help you decide if your services are right for you. This document will provide you with information about Evans Halshaw Leasing, the service we will provide, what we charge for our services, insurance products, who regulates us, and what do to if you have a complaint

About Evans Halshaw Leasing

Evans Halshaw Leasing is a trading style of Pendragon Vehicle Management who is both authorised and regulated by the Financial Conduct Authority. We provide broker services to customers and work with our finance partners in order to secure a suitable lease agreement for customers. You can find out more about what we do on our About Us page. Our office: Pendragon House, Sir Frank Whittle Road, Derby, DE21 4AZ

Products we offer

As an FCA regulated credit broker we are able to introduce you to a range of lenders who may be able to provide funding for your vehicle and provide any other products/service that you may require, including servicing packages and vehicle maintenance. We work with a range of funders in order to secure you the best deal. All products are optional.

What we charge for our services

We do not charge administration fees for our broker related services. We may be incentivised by our finance providers or lenders if you enter into an agreement with us. These fees can be pre-set and often vary depending on the product and the volume of agreements with suppliers. The commission in a deal may vary and may impact the amount payable by the customer. If you would like more information in regards to the disclosure of our commission, please email leasing@pendragon.uk.com

Who regulates us?

Evans Halshaw Leasing is a trading style of Pendragon Vehicle Management and is regulated by the FCA. You can verify this by checking the FCA register of the website: https://www.fca.org.uk/firms/financial-services-register or by phone on 0300 500 8082. Our FCA Registration number is 464584.

What to do if you have a complaint?

The FCA require authorised firms to have a documented complaints procedure and a copy of ours will be made available to you upon request, or if you have made a complaint against us. Should you have a complaint, please visit our complaints procedure page.

How we will deal with your complaint

What will we need from you?

In order for us to resolve your complaint within our permitted guidelines (detailed below), it would request that you provide the following information:

• Your full name and contact details
• Your vehicle registration
• Full details of your complaint
• What you would expect from us in order to rectify this complaint

Closing of complaints

After you have received and acknowledged our Final Response, we will then consider this matter closed. In closing this complaint, this does not prevent you from exercising your right to refer the matter to the Financial Ombudsman Service or the BVLRA

What to do if you are not satisfied with our decision

If you have a regulated contract and are not satisfied by our Final Response, you can refer the matter to the Financial Ombudsman or the BVRLA

Financial Ombudsman

You must refer your complaint to the Financial Ombudsman Service within six months of our Final Response.

We will fully co-operate with any complaints made against us. You can contact the Financial Ombudsman on the below details:

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR

By telephone: 0800 023 4567

Email: complaint.info@financial-ombudsman.org.uk

BVRLA

As a Leasing Broker and member of the British Vehicle Rental and Leasing Association (BVRLA) you may refer any unresolved disputes to them.

The BVRLA will investigate potential breaches of the BVRLA Code of Conduct and will aim to resolve matters using information presented by both parties to the dispute. Any information the BVRLA requests from us will be sent to the BVRLA within 5 business days. The BVRLA will provide both parties with its findings and recommendations within 30 days.

You can send a complaint to the BVRLA in writing via

British Vehicle Rental and Leasing Association
River Lodge
Badminton Court
Amersham
HP7 0DD