End of Contract Hire

If you’re near the end of your current car or van lease it is likely you will have a few questions on how the end of contract process works.

When your vehicle lease is coming to an end we will be in touch to organise a hassle-free collection. If there is further damage that is beyond what is considered reasonable, you will be liable to pay some degree of fine. Access mile charges may also occur if you have gone over your contracted miles.

We recommend you give the vehicle a thorough check-through to ensure it is returned in optimum condition as it will need to be in line with BVRLA (and your finance company) guidelines. Each funder of the vehicle has their own fair & wear guides which we also recommend you read.

Microchip Issues 2022

With the current shortage of semiconductor chips, the new car market has been heavily affected and customers are currently experiencing longer lead times on new cars and vans. If you are looking to renewal a new car lease deal we would recommend getting in touch 6 months prior to arrange this. Some brands have temporarily closed down their factories due to issue and have leads times of up to 12 months.  

Our vehicle leasing consultants are on hand to help guide you through the end of contract process and help find you your vehicle. 

What is Fair Wear & Tear? 

‘Fair wear and tear’ is when a vehicle’s condition deteriorates over time. This is not considered to be damage to the vehicle; after all, repeated use is bound to have an effect. As a member of the British Vehicle Rental and Leasing Association (BVRLA), we follow the guidelines given in the BVRLA Fair Wear and Tear Guide. These are outlined below

Things to do before returning your vehicle:

• Remove all personal belongings from the vehicle
• Detach your house keys from the vehicle key fob and locate any spare keys
• Ensure that all tools and the spare wheel/space saver are present
• Check that the vehicle will start, is roadworthy, and that the MOT has been carried out (if due)
• Check that the vehicle is clean inside and out
• Clear all personal data stored on any SD card and Satellite Navigation system
• Make sure you can provide a valid MOT certificate
• Check you have evidence of a full service history
• Check that there is at least a quarter of a tank of fuel

General Requirements

You should return the vehicle clean inside and out, without any rubbish or personal belongings. All original documentation and equipment should be inside, with the service book stamped. Don’t forget to bring your complete set of keys, including spare keys. Make sure there isn’t any rust or corrosion on the car.

We do allow minor imperfections (relative to the vehicle’s age and mileage), as long as they fit the below criteria:

• Scratches up to 25mm (As long as the paint surface is not broken)
• Small areas of chipping
• Dents up to 10mm (as long as there are no more than two per panel and the paint surface
is not broken)
• Scuffs up to 50mm (As long as the paint surface is not broken)

Damage Definitions

• Abrasion Multiple scratches in the material surface
• Chip Removal of the surface material (glass or paintwork) in a concise area
• Dent Deformation of the surface usually caused by impact
• Light scratch A scratch with no raised edges. Can be polished out using SMART repair techniques.
• Scratch A single line, mark or score in the material surface
• Scuff Light scraping of top surface not penetrating base material

Unacceptable Examples of Wear & Tear

Scratches Examples

Chipping Examples

Dent Examples

Windows and Glass

Some light scratching is not an issue, unless it’s interfering with the driver’s line of sight. Chips, holes and cracks are not acceptable though. Lights must work, and missing, cracked or damaged door mirrors are not acceptable.


Chip Example

Crack Example

Tyres and Wheels

The tyres must all meet the minimum UK legal requirements and meet the manufacturers’ recommendations of tyre type, size and speed rating. We can accept scuffs of up to 50mm on the total circumference of the wheel trim or on alloy wheels. There cannot be damage to sidewalls or tread, however


Vehicle Interior


All of the seats must be present and clean, with no visible burns, tears or staining. If you’ve removed any accessories and this has left a hole or other damage, you must repair this neatly. Interior fittings such as seat belts, rear view mirrors, courtesy lights, sun visors, door bins etc must be present and intact.

General Requirements


The vehicle must meet current MOT standard. If any of the below are applicable, it suggests that the driver has neglected to service the vehicle and/or not dealt with warnings for the vehicle management systems. This sort of damage is not considered to be fair wear and tear.

• Brakes: grooved brake discs or drums caused by excessive wear or metal to metal contact from worn out pads

• Engine: seized or damaged due to running vehicle with insufficient coolant, oil or with broken internal components

• Manual transmission: gclutch slipping, noisy clutch or gearbox, excessively worn or ineffective synchromesh

• Automatic transmission: noisy gearbox or torque converter, abrupt gear changes, loose gear linkage

Equipment and Controls


All of the original equipment, accessories and controls (including satellite navigation disks) must be present and working properly. The aerial must be left in place or the hole neatly repaired.

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